At 8teen, the privacy and security of your personal data is not merely a legal obligation — it is a core commitment we uphold every day. This Privacy Policy clearly explains what data we collect, how it is used, who can access it, and what your rights are as the owner of that data.
Platform 8teen uses multiple layers of security — the same standard employed by Malaysian banking institutions — to protect every bit of your data.
Every decision we make regarding player data at 8teen is guided by these six core principles — not merely to meet legal requirements, but because we genuinely value your trust.
8teen only collects data that is strictly necessary to provide the platform's services to you. We do not gather excessive or irrelevant information. Every piece of data we request has a clear purpose — whether to verify your identity, process payments or enhance your gaming experience.
All data transmitted between your device and the server 8teen encrypted using the same 256-bit SSL technology employed by Malaysia's major banks, including Maybank and CIMB. Data stored on our servers is also encrypted, ensuring that no unauthorised party can access your information even in the event of a breach.
As the owner of your personal data, 8teen puts full control in your hands. You have the right to access, correct, download or request the deletion of your personal data at any time. You may also manage your marketing communication preferences and let us know if you no longer wish to receive any promotional communications from 8teen.
8teen has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is not a product we sell. Any data sharing that takes place is strictly limited to legitimate operational needs and is governed by robust contractual safeguards.
Cybersecurity team 8teen continuously monitors our systems around the clock to detect any suspicious activity, unauthorised access attempts or security threats. Multi-layered protection includes firewalls, intrusion detection systems and multi-factor authentication for administrative accounts.
Privacy Policy 8teen is written in clear, plain language — not confusing legal jargon. We want you to truly understand what happens with your data, rather than simply clicking "Agree" without knowing what you're consenting to. We are also committed to notifying you promptly should any security incident involving your data occur.
Quick Summary: 8teen collects your personal data only for legitimate purposes — processing your account, verifying your identity, handling payments, and improving your gaming experience. We do not sell your data. You may request access, correction, or deletion of your data at any time through [email protected].
In the course of providing online casino platform services 8teen to you, we collect several categories of personal data. Below is a detailed description of the types of data we collect and how it is collected.
When you register an account at 8teen, you provide us with the following information directly:
When you use the 8teen, our systems automatically collect certain types of technical and behavioural data:
8teen uses personal data collected for legitimate and specific purposes only. We do not use your data for any purpose beyond what is stated here without first obtaining your consent.
The primary purpose for using your data at 8teen is to provide and manage the online casino platform for you. This includes:
The KYC verification process we carry out is an essential compliance obligation in the online gambling industry. Your identity data is used to confirm that you meet the age requirement (21 years and above), verify that you are the legitimate owner of the payment method used, and help prevent fraud and money laundering. This not only protects the platform 8teen, but also to protect you and all other members from unlawful activity.
Technical and behavioural data such as IP addresses, login patterns, and gaming activity are continuously analysed by the security systems 8teen to detect and prevent fraudulent activity. This includes identifying unauthorised access attempts, flagging suspicious gameplay patterns, and ensuring the platform's integrity remains intact for all legitimate users.
We use platform behavioural and usage data in aggregate form (without identifying specific individuals) to understand how players use the platform 8teen, identify areas for improvement, and make data-driven decisions about new features to develop. The goal is to make your experience at 8teen better over time.
With your consent, 8teen may send marketing communications such as information on new promotions, special bonuses, newly launched games and exclusive member offers. You may opt out of these marketing communications at any time by clicking the "Unsubscribe" link in any email or by contacting our support team at [email protected]. Important note: even if you opt out of marketing emails, you will continue to receive important transactional emails related to your account.
8teen does not sell your personal data to any third party. However, there are limited situations where we may need to share your data with certain parties to keep the platform running properly.
We work with a number of third-party service providers who help us operate the platform 8teen. These providers may process your data on our behalf, including:
All third-party service providers are bound by strict data protection agreements and are only permitted to use your data for the specific agreed purposes. They are not authorised to use your data for any other purpose or to share it with any other party.
8teen may be required to disclose your data to the relevant authorities where mandated by applicable Malaysian law, such as in response to a valid court order, a disclosure order from a regulatory body, or in the context of a financial crime investigation conducted by a competent authority. In such cases, we will endeavour to notify you (where legally permitted) prior to disclosing the relevant data.
In circumstances where 8teen involved in any merger, acquisition or sale of business assets, user data may be transferred as part of that transaction. In such circumstances, members will be notified via a clear notice before any data transfer takes place, and the new entity will be bound to comply with this Privacy Policy or an equivalent one.
8teen invests seriously in security infrastructure to protect your data from unauthorised access, loss, alteration or disclosure. Below is an overview of the security measures we have implemented.
In addition to technical measures, 8teen also enforces strict operational controls, including the principle of "least privilege" — meaning only staff who genuinely require access to specific data are granted permission to do so. All personnel undergo regular data security training and are bound by strict confidentiality agreements.
Despite all the protective measures in place, no system can be guaranteed 100% secure against every cyber threat. In the event of a security incident involving user data, 8teen is committed to notifying affected users within a reasonable timeframe and in accordance with applicable legal requirements. Notifications will include details about the type of data potentially affected and steps you can take to protect yourself.
Shared Responsibility: The security of your account at 8teen is a shared responsibility. We provide secure infrastructure, but you also need to keep your password safe, never share your login credentials with anyone, and contact us immediately if you suspect your account has been accessed without authorisation.
As the owner of your personal data, you have certain rights regarding the information we hold about you on the 8teen. We respect these rights and provide straightforward ways for you to exercise them.
Request a copy of the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data in certain circumstances
Restrict the processing of your data in certain circumstances
Download your data in a machine-readable format
Object to the processing of your data for direct marketing
To exercise any of the rights above, you may contact us by email at [email protected] with the subject line "Personal Data Rights Request". We will process your request within 14 business days. Note: in certain situations, we may need to retain specific data despite a deletion request, where that data is required for legal compliance, dispute resolution, or contract enforcement.
Platform 8teen uses cookies and similar tracking technologies to enable essential platform functionality and to enhance your experience.
You can manage your cookie settings through your web browser preferences. Most browsers allow you to view, delete and block cookies from specific websites. Please note, however, that blocking essential cookies may affect the functionality of the platform 8teen and your gaming experience. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.
8teen retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Below is a general guide to our data retention periods:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you personally. Anonymised data may be retained indefinitely for analytics and platform improvement purposes, as it can no longer be used to identify you.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 8teen handling your personal data, please contact us via:
We are committed to responding to all privacy-related enquiries within 3 business days. For more complex data rights requests, a response may take up to 14 business days. We will keep you informed if additional time is needed and provide an estimated resolution timeline.
8teen reserves the right to update this Privacy Policy from time to time in line with changes to regulations, technology, or our business practices. Any material changes to how we handle your data will be communicated via your registered email or a prominent in-platform notification at least 14 days before the changes take effect. We encourage you to review this page periodically to stay informed of our latest data protection practices. The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised.
Our Commitment: Your privacy is a priority at 8teen. We do not sell your data, do not share it without a legitimate purpose, and give you full control over it. If you believe your data has been handled in a manner inconsistent with this Privacy Policy, please contact us immediately at [email protected] and we will investigate and take immediate action.
To exercise any of these rights, email us at [email protected]
Our support team 8teen is available to assist you 24 hours a day, 7 days a week in Bahasa Melayu.
We've compiled the most frequently asked questions from our members 8teen regarding data protection and privacy on our platform.
This Privacy Policy should be read alongside other policy documents that form the agreement between you and 8teen.
Now you know how 8teen protects your personal data. Register now and begin a safe, fair, and enjoyable online casino experience — with the peace of mind that your privacy is always secure.
This platform is intended for users aged 21 and above. Please play responsibly. Contact us at [email protected]