Before you start playing at 8teen, please take a moment to read and understand these Terms & Conditions. This document outlines your rights and responsibilities as a member, as well as the commitment of 8teen to you as a responsible online casino platform in Malaysia.
Terms & Conditions 8teen is built on the principles of transparency, fairness and mutual accountability between the platform and its members.
All rules, bonus terms, and policies applicable on the 8teen written in plain, easy-to-understand language. There is no fine print concealing important information. What you read is what genuinely applies — no unpleasant surprises after you register or play.
All games on 8teen uses an RNG (Random Number Generator) that has been independently audited and certified by internationally accredited third-party bodies. The outcome of every round — whether slots, roulette, dice or table games — is entirely independent and cannot be manipulated by any party.
All personal information you provide when registering at 8teen protected by 256-bit SSL encryption. Your data is never sold or shared with third parties without your consent. We adhere to strict data protection standards to ensure your privacy is safeguarded at all times.
The withdrawal process at 8teen is transparent and clearly outlined in these Terms & Conditions. You will know exactly how long the process takes (5–15 minutes for most methods), what documents may be required, and what conditions must be met before a withdrawal is approved.
Bonuses and promotions at 8teen comes with fair and realistic rollover requirements — not figures that appear generous but are nearly impossible to meet. All conditions for every promotion are clearly stated so you can make an informed decision before accepting any bonus offer.
8teen is serious about player well-being. Our Terms & Conditions outline the tools available — deposit limits, play breaks, self-exclusion — and how to use them. This platform is for users aged 21 and above, and we never encourage gambling beyond one's financial means.
Important: By registering for and using the platform 8teen, you agree to be bound by all the Terms & Conditions set out in this document. Please read them carefully before proceeding. If you disagree with any part, please contact our support team at [email protected] before making any deposit or placing any bets.
These Terms & Conditions constitute a legally binding agreement between you ("Member" or "User") and 8teen ("Platform", "We", "Us"). By registering an account, making your first deposit or using any of the services provided by 8teen, you automatically agree to comply with and be bound by all terms stated herein.
Platform 8teen is exclusively available to users who are Aged 21 and above only. This is an absolute condition that cannot be waived. By registering an account at 8teen, you confirm that you are at least 21 years of age. 8teen reserves the right to request proof of age at any time and may suspend or close the account of any user found not to meet this age requirement. Any winnings obtained by an underage user will be voided and the funds forfeited.
Platform 8teen is intended for players who are based in Malaysia and have the legal capacity to use online gambling services in accordance with the local laws applicable to them. It is entirely the user's responsibility to ensure that use of this platform is lawful in the jurisdiction where they are located.
Each individual is only permitted to hold one (1) account only on the platform 8teen. Multiple account ownership is strictly prohibited and may result in the immediate closure of all associated accounts and the forfeiture of all funds therein without compensation. If you have forgotten your password or are experiencing login issues, please contact our customer support team and we will assist you in regaining access to your existing account.
To use the services of 8teen in full, you will need to register a valid account. Registration is free and takes less than 2 minutes. Below are the terms and responsibilities relating to your account.
You are required to provide accurate, complete, and up-to-date information when registering at 8teen. This includes your full name as per your identification card, an active Malaysian phone number, a valid email address and your actual date of birth. Providing false or misleading information is a serious breach of these Terms & Conditions and may result in the immediate closure of your account.
8teen reserves the right to request identity verification (Know Your Customer / KYC) at any time, particularly before processing withdrawals that exceed a certain amount. Documents that may be requested include a copy of a valid MyKad or Malaysian passport, as well as proof of current address. This process is a standard industry security measure to protect all parties against fraud and money laundering.
You are solely responsible for maintaining the confidentiality of your account password. 8teen will never ask for your password via email, phone, or any other channel. Never share your login details with anyone. If you suspect your account has been accessed by an unauthorised party, please contact our support team at [email protected] immediately so we may take the necessary action.
Important Note: 8teen will not be held liable for any losses incurred as a result of you sharing your account login details with another party, or due to your own negligence in safeguarding your password. Please ensure you use a strong and unique password for your account 8teen yours.
All financial transactions at 8teen processed securely and swiftly using Malaysian local payment methods that you know and trust.
8teen accepts deposits and withdrawals via the following local Malaysian payment methods:
Minimum deposit at 8teen is RM 10 per transaction. The maximum deposit limit varies depending on your chosen payment method and account verification level. Players who have completed full KYC verification enjoy higher deposit limits. You may also set your own daily, weekly and monthly deposit limits through your account settings as part of our responsible gaming tools.
Withdrawals at 8teen processed promptly and transparently. Below is important information regarding the withdrawal process:
8teen reserves the right to hold or decline a withdrawal request if suspicious activity is detected on the account, bonus requirements remain unfulfilled, or a requested identity verification has not been completed. In such cases, our support team will reach out to you with an explanation and the steps needed to resolve the matter.
Bonuses and promotions are a way 8teen values and rewards our loyal members. All bonuses are subject to the specified rollover requirements, which must be fulfilled before any bonus funds or winnings derived from bonus funds can be withdrawn.
Welcome bonus 8teen is available to new members making their first deposit. The eligibility criteria, bonus percentage, and rollover requirements for each welcome bonus offer are clearly stated on the respective promotions page. Welcome bonuses may only be claimed once per member, per household, and per IP address.
Rollover requirements refer to the total amount you must wager before winnings derived from bonus funds can be withdrawn. For example, if the rollover requirement is 15x and you receive a RM100 bonus, you must place bets totalling RM1,500 (RM100 × 15) before those funds can be withdrawn. All games contribute toward the rollover, though contribution rates may vary by game category as specified in the terms of each promotion.
All games available at 8teen — including video slots, live casino games, table games, and specialty games — operate under clear and transparent rules. The following are the general rules that apply across all games.
The outcome of all games at 8teen determined by a certified RNG system or, in the case of live casino games such as Live Big Small and Oracle Roulette, by the dealer's actual physical actions observed in real time via live video stream. All results are final and cannot be contested on the grounds of "bad luck" or allegations of an unfair system without concrete evidence.
In the event of a technical disruption that prevents a game from being completed, 8teen will credit the bet amount back to the member's account. Bets that were fully completed before the disruption occurred will stand. 8teen not liable for any disruption to a player's internet connection that results in an interrupted gaming session.
Every game on 8teen has its own minimum and maximum bet limits, clearly displayed within the game interface. Players are not permitted to exceed the set betting limits. 8teen reserves the right to adjust betting limits at any time based on operational requirements.
Please Note: All games on 8teen carries the risk of financial loss. Please ensure you only wager what you can afford to lose. Never borrow money to play on any gambling platform, including 8teen.
8teen reserves the right to temporarily suspend or permanently close the account of any member without prior notice in the following circumstances:
In cases of account closure due to fraud or serious violations, all funds in the account may be forfeited. For closures arising from other reasons, any valid balance will be returned to the member upon completion of the review. Members who are dissatisfied with an account closure decision may submit an appeal via email to [email protected] within 14 days of the closure notice date.
If you wish to close your account 8teen yourself, you may do so by contacting our support team. Any remaining balance (minus bonus funds that have not yet met the rollover requirements) will be returned to you via the payment method used for your last deposit.
8teen takes responsible gambling very seriously. We believe that gambling should be an enjoyable form of entertainment — not a source of financial stress or personal hardship.
Platform 8teen provides a range of tools to help you manage your gaming activity:
To access these tools or to find out more, please visit our Responsible Gaming us or contact our 24/7 customer support team.
Please seek help if you notice any of the following signs in yourself: borrowing money to play, playing to "chase" previous losses, neglecting work or family responsibilities in favour of playing, or feeling uneasy when not playing. Local support resources in Malaysia are available and can be accessed through our Responsible Gaming page.
8teen shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of this platform, including but not limited to financial losses resulting from gambling activities, technical disruptions beyond our control, or changes in applicable laws and regulations.
Although 8teen strives to ensure that all information on the platform is accurate and up to date; however, we make no guarantees regarding the accuracy, completeness or suitability of such information for any particular purpose. All information provided on the platform is for general informational purposes only.
8teen reserves the right to amend these Terms & Conditions at any time. Members will be notified of material changes via their registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform 8teen after the effective date of any changes will be considered acceptance of the updated terms.
These Terms & Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms & Conditions shall first be resolved through good-faith negotiation. Should negotiation fail, the dispute will be referred to binding arbitration in accordance with established procedures.
Contact Us: If you have any questions about these Terms & Conditions or require further clarification on any section, please contact the customer support team 8teen at [email protected]. We are available 24 hours a day, 7 days a week in Bahasa Melayu.
Responsible Gaming
8teen is committed to ensuring all members play in a healthy and responsible manner. Deposit limit and self-exclusion tools are available free of charge.
Read the Full Guide →Have questions about these Terms & Conditions? Our support team is available 24/7 in Bahasa Malaysia.
We've compiled the questions most frequently asked by our members 8teen regarding our platform rules and terms.
These Terms & Conditions should be read alongside our other policy documents, which together form the full agreement between you and 8teen.
You now have a clear understanding of your rights and responsibilities as a member of 8teen. Register now and start a safe, fair and exciting online casino experience alongside more than 50,000 Malaysian players!
This platform is for users aged 21 and above. Please play responsibly. Contact us at [email protected]